Download e-book for iPad: Befragung von Pflegekunden: Zielsetzung - Inhalte - Planung by Heinrich Bolz

By Heinrich Bolz

Das Buch ermöglicht es dem Leser, sich schnell und umfassend über wesentliche Inhalte und die Vorgehensweise bei der Entwicklung einer Patienten- bzw. Bewohnerbefragung zu informieren. Es enthält neben einem detaillierten Planungskonzept eine Zusammenfassung der für das Qualitätsmanagement und advertising and marketing relevanten Ziele und Themengebiete einer Befragung. Anhand von Beispielen wird dargestellt, wie ein Fragebogen inhaltlich aufgebaut werden kann, um den vorab festgelegten Zielen einer Befragung gerecht zu werden. Interessierte Leser werden angeleitet und in die Lage versetzt, eine fachlich fundierte Befragung inhaltlich und organisatorisch vorzubereiten und durchzuführen. 

 

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Befragung von Pflegekunden: Zielsetzung - Inhalte - Planung - Umsetzung (German Edition) by Heinrich Bolz


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